Frequently Asked Questions
Please review our frequently asked questions regarding products, Bluetooth pairing, and warranty information. If you cannot find an answer below, feel free to email us directly.
General Questions
Tech Support
How Do I Pair My Bluetooth Device?
Android:
- Turn on your Bluetooth Speaker. (Some devices require you to hold down the Bluetooth button for 3 seconds to become discoverable)
- Turn on your phone and hit the Menu button. Hit Settings and go to Wireless & Networks > Bluetooth Settings.
- Check the “Bluetooth” box to turn on Bluetooth, then hit “Scan for Devices”
- Once your speaker shows up on the list of devices, tap it to pair the devices.
- It may ask you to enter a PIN number. This is often 0000, though if that doesn’t work, check your headset’s instruction manual for more info.
iPhone
- Turn on your Bluetooth Speaker. (Some devices require you to hold down the Bluetooth button for 3 seconds to become discoverable)
- Turn on your phone and hit the Menu button. Hit Settings and go to Bluetooth Settings.
- Check the “Bluetooth” box to turn on Bluetooth, then hit “Scan for Devices”
- Once your speaker shows up on the list of devices, tap it to pair the devices.
- It may ask you to enter a PIN number. This is often 0000, though if that doesn’t work, check your headset’s instruction manual for more info.
Charging time for Bluetooth devices
Please allow 3–5 hours to charge headset/earbuds before using.
Where can I find my user manual?
User manuals are shipped with every product. They are sometimes packaged behind a tray in the box.
If you need a copy of a user manual, please get in touch with us. We will send you a new manual and answer any specific questions you might have.
What are your office hours?
Office hours are from 8:30am – 4:30pm EST. If you need assistance outside of office hours, please email us directly at techsupport@sentryindustries.com
Need further support?
Please contact us directly at techsupport@sentryindustries.com
Support Videos
General Questions
Returns & Exchanges
What is your warranty policy?
All Sentry products are warranted for a specific period of time. Terms of warranty are dependent on the type of product and its intended use. Many of our products are warranted for 90 days (items intended for institutional or correctional use are warranted for 30 days).
Please refer to your user manual for further details.
How do I know if I am eligible for a return?
If your item is defective and you are within the return policy window you can start a claim.
How can I start a return or exchange?
Navigate to sentryindustries.com/returns&excahnges for a step by step process.
What do I need to start a return?
You will need to provide:
- Proof of purchase. This is typically a picture of the receipt with location where the item was purchased.
- Photographs of the damage or issue.
- A short explanation of the problem.
When will I receive my return?
Please allow 7-10 business days for shipping.
General Questions
How to choose headphones
Full-Size headphones
Full-size headphones are designed for high-performance listening and are typically larger in size, offering excellent sound quality and noise isolation. Ideal for stationary use in environments such as home studios, offices, or at home, they provide an immersive audio experience. These headphones typically feature larger drivers and premium materials to ensure rich, dynamic sound reproduction with superior isolation from external noise.
Earbuds
Earbuds are known for their ultra-lightweight, compact form factor, providing an exceptional fit for those on the move. These models come in many shapes and sizes and rest directly in the ear canal, offering a high level of sound isolation while maintaining portability. With advanced driver technology and ergonomic designs, earbuds and in-ear headphones deliver impressive audio clarity, making them perfect for sports, travel, and daily commuting.
Ear-hook earbuds are designed with flexible hooks that wrap around the ear, ensuring a secure and stable fit, especially during physical activities. These earbuds combine comfort with a firm grip, making them ideal for workouts, jogging, or outdoor use. The ear-hook design prevents the earbuds from falling out while maintaining a lightweight, portable form factor for convenience and mobility.
ANC Active Noise Cancellation headphones
Noise-cancellation headphones are engineered to reduce unwanted ambient noise, enhancing the listening experience. There are two primary types: Active Noise Cancellation (ANC) and Passive Noise Cancellation. ANC headphones use a combination of miniature microphones and electronic circuitry to generate “anti-phase” sound waves, effectively canceling out external noise. Passive noise cancellation, on the other hand, relies on the physical design of the headphones—such as cushioned ear pads or closed-back earcups—to block out external sounds. Both methods ensure that you can enjoy your music or audio without distractions.
Bluetooth and wireless headphones
Bluetooth headphones use wireless technology to connect to audio sources, eliminating the need for cables. By pairing with smartphones, tablets, laptops, or other Bluetooth-enabled devices, these headphones offer the freedom of movement without sacrificing sound quality. With advancements in Bluetooth codecs like aptX and AAC, many Bluetooth headphones deliver high-definition audio while ensuring stable, low-latency connections. They’re ideal for users who prioritize convenience, whether commuting, exercising, or simply enjoying music on the go.
Wireless headphones remove the constraints of cables, providing freedom of movement. Depending on the model, wireless headphones utilize different transmission technologies, such as Radio Frequency (RF) or Infrared (IR). RF headphones are designed to transmit signals through walls and ceilings, offering long-range coverage, while IR headphones rely on line-of-sight communication, making them ideal for use in a fixed, unobstructed space. Both technologies provide a seamless, untethered listening experience.
Over-the-Ear (Open Air) headphones and earbuds
Around-the-neck headphones
Behind-the-head headphones feature a unique design that positions the earcups directly over the ear, improving both comfort and bass response. This configuration provides a more secure fit and reduces discomfort caused by traditional headbands, making them ideal for active wearers who also need to wear hats or helmets. Additionally, the behind-the-head design can offer enhanced bass reproduction and a more consistent sound profile.
Clip-on headphones
Clip-on headphones offer an innovative design that forgoes the traditional headband, instead using flexible, adjustable ear clips that wrap securely around the ear. This design maximizes mobility while maintaining a stable fit during physical activities, all while delivering high-quality sound. With their lightweight construction, ear-clip headphones are perfect for those who need both comfort and portability without sacrificing audio performance.
3.5mm headphones and earbuds
3.5mm headphones use the classic 3.5mm audio jack, a widely recognized standard for analog audio connections. This jack is commonly found in smartphones, laptops, and portable audio devices. Known for its simplicity and compatibility, the 3.5mm connection offers reliable, high-quality sound without the need for a digital interface, making it a go-to choice for many audio enthusiasts seeking a straightforward, wired solution. While it is still very popular and supported by most platforms, USB-C is currently up and coming as a new option for audio.
USB-C headphones and earbuds
USB-C headphones connect to devices via a USB Type-C port, offering a digital audio transmission method. This connection ensures high-quality sound with minimal signal loss compared to traditional analog connections. USB-C headphones often support features like high-resolution audio, active noise cancellation, and integrated DAC (Digital-to-Analog Converter), providing a more versatile and high-performance solution for modern devices like smartphones, laptops, and tablets.
Why is there a microphone on my headphone?
Integrated microphones in headphones allow for hands-free communication, making them ideal for calls, voice assistants, and gaming. Modern microphones are designed to deliver clear, accurate voice capture while minimizing background noise. Many headphones now feature advanced noise-cancelling mics or beamforming technology, ensuring that your voice remains crisp and clear, even in noisy environments.
What are headphone drivers
Headphone drivers are the key components that convert electrical signals into sound. These small but crucial elements come in various designs, such as dynamic, planar magnetic, or electrostatic drivers, each offering unique advantages. Larger drivers typically provide deeper bass and a more dynamic soundstage, while advanced materials like titanium or neodymium magnets enhance audio clarity and precision. The quality and design of the driver directly impact the overall sound performance of the headphones.
What is sensitivity?
Sensitivity measures a headphone’s efficiency in converting electrical signals into sound. A higher sensitivity rating means the headphone can produce higher volumes at lower power levels, which is particularly useful when paired with portable devices or audio sources with limited output power.
What is frequency response?
Frequency response refers to a headphone's ability to reproduce sound across a range of frequencies. A wider frequency range typically correlates with more accurate and detailed sound reproduction, allowing the headphone to capture both low-end rumble and high-end brilliance.
What is impedance?
Impedance indicates the electrical resistance presented by the headphones to the amplifier. Low-impedance headphones are easier to drive and are ideal for portable devices like smartphones and laptops. High-impedance headphones, on the other hand, are better suited for use with high-power audio equipment such as dedicated headphone amplifiers or home audio systems.