SENTRY INDUSTRIES FAQ'S

Android

1. Turn on your Bluetooth Speaker. ( Some devices require you to hold down the Bluetooth button for 3 seconds to become discoverable )
2. Turn on your phone and hit the Menu button. Hit Settings and go to Wireless & Networks > Bluetooth Settings.
3. Check the “Bluetooth” box to turn on Bluetooth, then hit “Scan for Devices”
4. Once your speaker shows up on the list of devices, tap it to pair the devices. 
5.  It may ask you to enter a PIN number. This is often 0000, though if that doesn’t work, check your headset’s instruction manual for more info.

iPhone

1. Turn on your Bluetooth Speaker. ( Some devices require you to hold down the Bluetooth button for 3 seconds to become discoverable )
2. Turn on your phone and hit the Menu button. Hit Settings and go to Bluetooth Settings.
3. Check the “Bluetooth” box to turn on Bluetooth, then hit “Scan for Devices”
4. Once your speaker shows up on the list of devices, tap it to pair the devices
5. It may ask you to enter a PIN number. This is often 0000, though if that doesn’t work, check your headset’s instruction manual for more info.

Android

1. Turn on your Bluetooth Headset. ( Some devices require you to hold down the Bluetooth button for 3 seconds to become discoverable )
2. Turn on your phone and hit the Menu button. Hit Settings and go to Wireless & Networks > Bluetooth Settings.
3. Check the “Bluetooth” box to turn on Bluetooth, then hit “Scan for Devices”
4. Once your speaker shows up on the list of devices, tap it to pair the devices. 
5. It may ask you to enter a PIN number. This is often 0000, though if that doesn’t work, check your headset’s instruction manual for more info.

iPhone

1. Turn on your Bluetooth Headset. ( Some devices require you to hold down the Bluetooth button for 3 seconds to become discoverable )
2. Turn on your phone and hit the Menu button. Hit Settings and go to Bluetooth Settings.
3. Check the “Bluetooth” box to turn on Bluetooth, then hit “Scan for Devices”.
4. Once your speaker shows up on the list of devices, tap it to pair the devices
5. It may ask you to enter a PIN number. This is often 0000, though if that doesn’t work, check your headset’s instruction manual for more info.

• Hold the power button on the headset, the light will blink blue and red. (on wireless earbuds, hold down the power button on both wireless earbuds.)

• Once the headset/earbuds have a solid blue light, they are paired together.

• Open up the Bluetooth section on your smartphone or wireless device, and move the switch to “On”

• Locate the model number of the device you are pairing (BT500..ect) and connect. 

*Headphones/Earbud must be paired together before connecting them to the smartphone or wireless device*

To charge your headset or earbuds, please follow the pictures below for charging port locations. 

Please allow 3 – 5 hours to charge headset/earbuds before using. 

Feel free to contact us by sending a message at the bottom of the FAQ page or here.

You can also email us directly at techsupport@sentryindustries.com

If the item you received is defective, you have two options.

1. Return the item to the store you purchased it at, and request a replacement with your receipt.

If you no longer have your receipt or the store will not accept a trade-in:

2. Send the item along with a note and $5 (cash or check to cover return shipping)

For UPS & FedEx: 1 Bridge St Hillburn, NY 10931  

For USPS: P.O. Box 885, Hillburn, NY 10931

*Please Note* This return process will take at least a week, depending on your location.

Office hours are from 8:30am – 4:30pm EST

We are located at  1 Bridge St, Hillburn, New York 10931. Exit 15A Just off of Interstate I-87