Returns & Exchanges
Welcome to our Technical Support section, where we’re here to help with any issues or questions you may have. Simply follow the directions below, and our team will assist you promptly. We strive to provide quick and effective solutions to ensure your experience is seamless. For returns and exchanges, please send a message to: techsupport@sentryindustries.com and follow the steps below. Rest assured, we will be in touch with you shortly!
Step 1:
Provide your first/last name and full shipping address. This will be used for your replacement shipment.
Step 2:
Provide product model number. Model numbers are located on packaging as well as on the product itself. If you are using a Bluetooth device, the model number will appear when pairing your device. (Examples of what a model number looks like: BT200, HM120, HO210, IC110, etc.)
Step 3:
Describe the issue with your product.
Step 4:
Upload a proof of purchase. This is typically a picture of a receipt showing purchase date and location.
Step 5:
Upload a 1-3 clear images of damage or issue.
Step 6:
Send us the message and we will contact you shortly.
For one on one technical support, you can also reach us at techsupport@sentryindustries.com or by phone at (845) 753-2910